{"id":1117,"date":"2025-05-10T01:28:13","date_gmt":"2025-05-09T21:58:13","guid":{"rendered":"https:\/\/pol.ptashop.ir\/?page_id=1117"},"modified":"2025-06-10T19:43:52","modified_gmt":"2025-06-10T16:13:52","slug":"%d8%b4%da%a9%d8%a7%db%8c%d8%aa-%d9%88-%d9%be%db%8c%d8%b4%d9%86%d9%87%d8%a7%d8%af%d8%a7%d8%aa","status":"publish","type":"page","link":"https:\/\/poleelectric.com\/en\/%d8%b4%da%a9%d8%a7%db%8c%d8%aa-%d9%88-%d9%be%db%8c%d8%b4%d9%86%d9%87%d8%a7%d8%af%d8%a7%d8%aa\/","title":{"rendered":"Complaints and suggestions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1117\" class=\"elementor elementor-1117\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-859e1f3 e-flex e-con-boxed e-con e-parent\" data-id=\"859e1f3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-053de98 e-con-full e-flex e-con e-child\" data-id=\"053de98\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9edc2f elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"f9edc2f\" data-element_type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-296d6c6 e-flex e-con-boxed e-con e-parent\" data-id=\"296d6c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9c64d6a e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"9c64d6a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:500}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2fc9ca elementor-widget elementor-widget-heading\" data-id=\"e2fc9ca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Form <span style=\"color:#218E22\"> Suggestions\/criticisms <span \/> <\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67fd843 elementor-widget elementor-widget-text-editor\" data-id=\"67fd843\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"box_div\"><div class=\"box_div_Desc\"><div id=\"Main\"><div class=\"inline\"><p>In order to respect the rights of our valued customers and associates, as well as to expedite and improve the process of handling complaints, dissatisfaction, and potential problems, you can register your request or issue by completing the form below. After registration, our experts will review your request as soon as possible and take the necessary steps to follow up and resolve the problem.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51bbbce elementor-widget__width-initial elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"51bbbce\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;20&quot;,&quot;step_next_label&quot;:&quot;\\u0628\\u0639\\u062f\\u06cc&quot;,&quot;step_previous_label&quot;:&quot;\\u0642\\u0628\\u0644\\u06cc&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"\u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0627\u062a\/ \u0627\u0646\u062a\u0642\u0627\u062f\u0627\u062a\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1117\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"51bbbce\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\u0634\u06a9\u0627\u06cc\u062a \u0648 \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0627\u062a\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1117\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSelect your requested topic:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewbox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"\u06cc\u06a9 \u06af\u0632\u06cc\u0646\u0647 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f\">Choose an option.<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u0634\u06a9\u0627\u06cc\u062a \u0627\u0632 \u0645\u062d\u0635\u0648\u0644 (\u0627\u06cc\u0631\u0627\u062f \u0641\u0646\u06cc)\">Product complaint (technical defect)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u0634\u06a9\u0627\u06cc\u062a \u0627\u0632 \u0641\u0631\u0648\u0634 (\u0631\u0641\u062a\u0627\u0631 \u06a9\u0627\u0631\u06a9\u0646\u0627\u0646 \u0641\u0631\u0648\u0634 \u060c \u0641\u0631\u0627\u06cc\u0646\u062f \u0641\u0631\u0648\u0634)\">Sales complaints (sales staff behavior, sales process)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u0634\u06a9\u0627\u06cc\u062a \u0627\u0632 \u062e\u062f\u0645\u0627\u062a \u0641\u0631\u0648\u0634 (\u0646\u062d\u0648\u0647 \u0627\u0631\u0633\u0627\u0644 \u060c \u062e\u062f\u0645\u0627\u062a \u067e\u0633 \u0627\u0632 \u0641\u0631\u0648\u0634)\">Complaints about sales service (shipping method, after-sales service)<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u067e\u06cc\u0634\u0646\u0647\u0627\u062f\/\u0627\u0646\u062a\u0642\u0627\u062f\">Suggestion\/Criticism<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u0633\u0627\u06cc\u0631\">Other<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTopic explanation:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_974224c elementor-col-100\">\n\t\t\t\t\t<span style=\"font-size:14px;\"> Regarding the issue raised, you can upload a photo or video below for a more detailed review by Paul Electric&#039;s experts.\n <span\/> \t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_eeec63b elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_eeec63b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAppendix 1:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_eeec63b]\" id=\"form-field-field_eeec63b\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_c0bf60d elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c0bf60d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAppendix 2:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_c0bf60d]\" id=\"form-field-field_c0bf60d\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0641\u0631\u0645 \u067e\u06cc\u0634\u0646\u0647\u0627\u062f\u0627\u062a\/ \u0627\u0646\u062a\u0642\u0627\u062f\u0627\u062a \u0628\u0647 \u0645\u0646\u0638\u0648\u0631 \u0627\u0631\u062c \u0646\u0647\u0627\u062f\u0646 \u0628\u0647 \u062d\u0642\u0648\u0642 \u0645\u0634\u062a\u0631\u06cc\u0627\u0646 \u0648 \u0647\u0645\u0631\u0627\u0647\u0627\u0646 \u0627\u0631\u062c\u0645\u0646\u062f \u0645\u062c\u0645\u0648\u0639\u0647 \u067e\u0644 \u0627\u0644\u06a9\u062a\u0631\u06cc\u06a9\u060c \u0648 \u0647\u0645\u0686\u0646\u06cc\u0646 \u062c\u0647\u062a \u062a\u0633\u0631\u06cc\u0639 \u0648 \u0628\u0647\u0628\u0648\u062f \u0631\u0648\u0646\u062f \u0631\u0633\u06cc\u062f\u06af\u06cc \u0628\u0647 \u0634\u06a9\u0627\u06cc\u0627\u062a\u060c \u0646\u0627\u0631\u0636\u0627\u06cc\u062a\u06cc\u200c\u0647\u0627 \u0648 \u0645\u0634\u06a9\u0644\u0627\u062a \u0627\u062d\u062a\u0645\u0627\u0644\u06cc\u060c \u0634\u0645\u0627 \u0645\u06cc\u200c\u062a\u0648\u0627\u0646\u06cc\u062f \u0628\u0627 \u062a\u06a9\u0645\u06cc\u0644 \u0641\u0631\u0645 \u0632\u06cc\u0631\u060c \u062f\u0631\u062e\u0648\u0627\u0633\u062a \u06cc\u0627 \u0645\u0648\u0636\u0648\u0639 \u0645\u0648\u0631\u062f \u0646\u0638\u0631 \u062e\u0648\u062f \u0631\u0627 \u062b\u0628\u062a \u0646\u0645\u0627\u06cc\u06cc\u062f. \u067e\u0633 \u0627\u0632 \u062b\u0628\u062a\u060c \u06a9\u0627\u0631\u0634\u0646\u0627\u0633\u0627\u0646 \u0645\u0627 \u062f\u0631 \u06a9\u0648\u062a\u0627\u0647\u200c\u062a\u0631\u06cc\u0646 \u0632\u0645\u0627\u0646 \u0645\u0645\u06a9\u0646 \u062f\u0631\u062e\u0648\u0627\u0633\u062a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1117","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/pages\/1117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/comments?post=1117"}],"version-history":[{"count":22,"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/pages\/1117\/revisions"}],"predecessor-version":[{"id":1839,"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/pages\/1117\/revisions\/1839"}],"wp:attachment":[{"href":"https:\/\/poleelectric.com\/en\/wp-json\/wp\/v2\/media?parent=1117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}